BOSTON — Digital native home furnishings retailer Wayfair has promoted Sanjeev Singh Sahni to vice president, service operations.
In this role, Sahni will drive the strategy and execution of Wayfair’s North American service operations, including design, product, process and talent implementation.
“Sanjeev’s extensive experience in strategy, logistics, product development, and customer service, make him well-suited for this new opportunity,” said Thomas Netzer, chief operating officer, Wayfair. “Under his leadership, we will continue to build upon our exceptional customer experience as we innovate and explore new ways to delight our customers.”
Sahni joined Wayfair in 2017 as the founder of international supply chain, focusing specifically on the digital forwarding and logistics businesses. He has since led both the customer experience and customer service capabilities at Wayfair, where he owned the design, build and scaling of Wayfair’s post-order customer experience.
“I am very excited to lead Wayfair’s operations and customer experience into a new level of effectiveness,” Sahni said. “As we increasingly leverage technology at scale, particularly the application of data science, we will continue to drive innovation and new breakthroughs across our world-class customer service experience. It is an honor to be leading the charge on this front.”
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Thomas Lester is Retail Editor for Furniture Today and Digital/Managing Editor for Home Accents Today. A graduate of Emory & Henry College’s Mass Communications program, Lester spent a dozen years working for newspapers in Virginia and North Carolina covering an array of subjects, ranging from community news, government, education, ACC sports, professional baseball and more before joining Furniture Today in 2013. Reach out to me with your story ideas, tips and more at tlester@furnituretoday.com.
